I have to admit that this is a rare occurrence…a whistleblower complaint that was brought to the attention of the company’s Board of Directors which actually resulted in significant change to address the issue. It definitely should not have to come down this and management should get its fair share of blame and be held accountable. IMHO, this may actually have more to do with the health provider not wanting to lose customers more than anything else. Funny how when the financial health of a company is on the line, they more often than not take immediate action to address the problem at hand!
Check out the article here for more info and let me know what you think…